Refund policy

30-Day Returns & Refunds

Damaged, defective, or wrong item? We'll make it right. Email us at hello@cozyfinch.com within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any shipping you paid. If we need the item back, we'll email you a prepaid return label.

Changed your mind? You can return unused items in their original condition and packaging within 30 days of delivery. Items that have been used, washed, or damaged after delivery can't be returned. Please email us first for return instructions and our return address. Returns sent without contacting us may not be accepted. Return shipping is paid by the customer, and we recommend a trackable shipping method. Original shipping charges are not refundable.

Refunds: We inspect returns within 2 business days of receiving them and will email you once your refund is approved. Refunds go back to your original payment method. Please allow 5–10 business days for your bank or card company to show it.

Exchanges: The quickest way to get a different item or color is to return the item you have and place a new order.

Cancellations: If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, please follow the return steps above.

Your rights: This policy does not limit any rights you have under applicable law.

Questions? Email hello@cozyfinch.com and we'll be happy to help.